FAQ

Please read the following booking conditions carefully as they govern all bookings made (whether through Vanilla Tours’ website or otherwise) with
LEONAR-DO REZERVASYON VE TURIZM SANAYI LTD.STI. and VANGAL TRADING LIMITED
The terms set out below apply when you book through Vanilla Tours hotel accommodation and any other travel components. They apply whether you book one component or more than one component. Booking more than one component does not create a package pursuant to the Package Travel, Package Holidays and Package Tours Regulations 1992.

VanillaTours

We liaise with hoteliers to make contracts on their hotels and distribute their room allocations to travel agents at wholesale rates. Through the online hotel reservations system, VanillaTours offer instant confirmation on 90,000 hotels in 12,000 destinations.
No. We offer the use of the site to travel professionals absolutely free of charge.
Yes. All you need to do is to register your agency with us now, get your agent ID and after our approval, you can immediately make bookings online for your customers.

Registration / Agency Account

You will receive your agent ID number once you have completed the registration form, found by clicking on Register on our homepage. Once you have registered, you will receive an email providing this ID number and confirming your registration. This will be sent to the email address you provided on the registration form. You will need to use your Company ID number every time you or a member of your staff signs in the website.
Just click Forgot Password on our home page and enter your e-mail address and your Agent ID. You will receive your password within minutes.
You can update all your account details by clicking “Account>Account Info" on your control panel.
You can add new users clicking “Account>Users” on your control panel. Please note that while the main user account holder “admin” can view all the reservations, personnel accounts can only view their own reservations.
It depends on your choice. Registered travel agents will receive our rate as non-commissionable on all bookings made on VanillaTours. You can also convert your account into a commissionable one and you will receive our rates as commissionable on all bookings made on VanillaTours.

Searching

You can sort the hotels by price, star, name, distance and the deals on VanillaTours.
You can send us an e-mail at info@vanillatours.com with the reservation details and our offline booking department will be more than happy to assist you.
Yes, you can make last minute bookings on VanillaTours.
Yes, it is possible to refine your search by landmarks on VanillaTours.
Our system does not display on request hotels. The hotels listed in your search are definitely available hotels.

Room Types

Most hotels will only accommodate a maximum of four people (regardless of age) in one room and this is usually to comply with health and safety regulations. A quad room can accommodate four people. Unfortunately, there are few hotels with quad rooms. Some hotels have small rooms so the only way to accommodate a family of four would be to book two double/twin rooms.
We have room types to accommodate the children and you can choose the best option during your booking process. If you have already made the booking please let us know by e-mail to add the child. The child supplement and conditions may differ so we will need to check with the hotel.
For infants (0-2 years old), you may select the option to book a cot, which is usually provided free of charge. Please tick baby cot remark while making your booking or later let us know by e mail, we will try our best to confirm the cot however it will be subject to availability. Please kindly note that most hotels will not allow more than one cot in a room.
A Shared facilities room does not include a private bathroom within the room and there are common bathrooms to be used.
It means that the conditions and policies for that room type differ from the usual ones so please make sure that you have read all terms and conditions carefully before you complete the booking.

Pricing

All prices quoted on VanillaTours for hotel bookings are the total prices for the duration of the whole stay for all rooms requested.
All prices on VanillaTours include service and local taxes unless otherwise specified.
Prices on VanillaTours are net when you first receive your log-in details. You can set it manually as commissionable or non-commissionable in user’s tab.
You may see if breakfast is included by checking the info below the room type.

Credit Cards

We accept payments by Visa, MasterCard and Amex.
VanillaTours guards your privacy and security. We're certified by COMODO.

How will I pay for my bookings?

1) Credit Card
Agency Credit card can be used to hold and/or pay for the net amount of each reservation on our secure payment system. The reservation should be finalized (paid) by the payment deadline for each reservation in order not to lose the reservation. If you choose to pay with net rates the credit card will be charged on net rates and there will be no commission.
2) Floating Deposit
With this option, you will set up an agreed amount of Floating Deposit account, and each reservation’s net rates will be deducted from the total deposit. You can add more funds when the floating deposit gets low.
3) Bank Guarantee / Credit Method
A bank guarantee will be accepted at a minimum amount agreed by both parties on a monthly basis according to the following timetable: Bookings invoiced for check-in dates falling between the 1st and 31st of the month will be paid by the 7th of the following month. Regardless of the date, once this credit limit has been reached before the month ends; the system will be blocked for further bookings and a payment is required or additional bookings will have to be pre-paid with a credit card at the time of booking under prepayment terms. Please contact us for bank guarantee / credit method option.
4) Wire Transfer
You may find our bank account details on the News Board in the main page of your Vanilla account. For all payment methods cost of remitting payment to Leonardo Travel must be borne by the client. Leonardo Travel will not tolerate any deduction from invoices by client for bank charges-money transfer fees. A wire transfer can be accepted for a reservation only if the payment deadline is ahead in order to make sure the bank transfer is received before this deadline. If the total amount of your booking can not be received till the option date the booking will be cancelled automatically by our system. To avoid/decrease bank transfer fees, please use the appropriate account in your region.
You may view the prices on VanillaTours in any currencies you like
It depends on the payment method that you are working with VanillaTours. If you work with bank guarantee or floating deposit, your reservation will not be auto cancelled and you will be responsible for all no show charges if occurs. Unless you finalize the payment of your booking before the deadline it will be cancelled automatically by our system.
i) All the bookings should be paid in advance before the option date. If the booking is in the deadline period at the time of booking process it must be paid for by credit card or debit card on line at the time of booking.
ii) Bookings for special event periods should be paid for by credit card or debit card on line at the time of booking, regardless of how far in advance of arrival you are booking. You will be notified by our system if you are required to pay.
Yes. After completing the credit card payment online and as soon as the charge is approved Voucher button will be activated by our system and can be viewed, printed and sent via e-mail to your clients.
If you use floating deposit payment option, the travel voucher will be immediately available for you to print upon the confirmation of your booking.
As soon as the booking is completed, you have access to your proforma invoice however the invoices are generated after the check out of your booking.
Multilingual Customer Support
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No Prepayment
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