1.1. By making a booking, you acknowledge and accept these terms & conditions in their entirety.
1.2. Bookings must usually be made using the on-line booking system or using the XML Interface. Requests to book, amend or cancel cannot be accepted by telephone.
1.3. It is your responsibility to read any documentation and conditions applying to a Booking and to ensure that your staff has taken note of any points which are your responsibility.
1.4. We reserve the right to be indemnified by you in full against any and all losses, costs and other expenses we incur as a result of any cancellation you have made.
1.5. All the information we supply, be it on our site or not and be it pictures, maps or text, is and will remain our property. No information can be copied without our specific approval.
No access to any part of our system can be given by you to anyone who is not an employee in your company without our specific written agreement. If you should stop being our client any and all access to any and all of our systems will stop.
1.6. Descriptions of the hotels and their facilities and amenities are provided by our suppliers. Whilst we make every effort to ensure that the descriptions and information are accurate, we cannot accept responsibility for any errors or omissions. Changes may occur which are beyond our control. In the interests of continued improvement, hotels may alter furniture, fittings, amenities, facilities or any part of any activities, either advertised or previously available, without prior notice. Hotels will also show the effects of normal wear and tear and these too are also beyond our control. Please note that hotel classifications and assessments are often based on our own view and may not reflect other sources. We will not accept any claim for compensation based on any description or information either provided or missing.
1.7. Triple and quad rooms may not always contain three or four separate full size single beds. One or more folding beds may be used.
1.8. All vouchers issued must include our reservation reference number and must state that the reservation is booked and paid by Vanilla Tours. If you have issued a voucher for a booking you later cancel but the voucher is sent to us by the hotel with their invoice as the client arrived and stayed, we will invoice you according to the stay detailed on the voucher.
1.9. We act solely as an intermediary and not as a principle when making bookings for hotels or any other services we supply. We are therefore not liable for personal injury, illness, property damage or other loss or expense of any nature whatsoever arising directly or indirectly out of any the actions of the company with which we booked or supplying the service we have reserved on your behalf.
1.10.We will always do our best to ensure that all confirmed bookings are accepted by the supplier. If it happens that a supplier is unable to accept a confirmed booking we will do our best to provide you with a suitable alternative of the same standard and in the same location. We cannot guarantee in every case that the alternative accommodation booked by us or the original supplier will be of a matching standard or in the same location as that booked.
1.11.We shall not be liable for, and you will fully indemnify us in respect of any loss or third party claim, including cancellation charges, we may incur as a result of any incomplete or inaccurate details in the booking you added to our system or the booking information you sent to us for us to reserve on your behalf.
1.12.We will not be liable to you if we are unable to fulfil a booking by reason of fire, earthquake, flood, snowstorm, epidemic, explosion, strike, riot, civil disturbance, war, act of God, any failure or delay of any transportation, power or communications system or any similar events beyond our control. We will always, in any of these circumstances, do our best to provide alternative arrangements or refund any sum already paid unless we are bound by contracts with our suppliers which preclude us from obtaining a refund from them to pass on to you.
1.13.We reserve the right to alter these Terms and Conditions from time to time.
1.14.These Terms and Conditions are governed by and construed in accordance with Turkish law. Disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the Turkish courts.